Refund Policy
Effective Date: September 2024
At Cloudoio Hosting, we strive to provide high-quality services and customer satisfaction. However, if you are not satisfied with our services, you may request a refund under the conditions outlined in this policy.
1. Refund Eligibility
Refund requests for eligible services must be made within 15 days of the initial purchase date. If 15 days have passed since your purchase, we cannot offer you a refund or exchange.
2. Non-Refundable Products
Certain products and services are non-refundable. These include, but are not limited to:
- Domain name registrations, renewals, and transfers.
- Any add-on services or products purchased along with a domain.
- Services that have been used or provisioned.
3. Refund Request Process
To request a refund, please contact our billing department at billing@cloudoio.com within the eligible period. Please provide your order number, account information, and the reason for your refund request. Refunds will be processed within 7-10 business days after approval and will be issued via the original payment method.
4. Contact Us
If you have any questions about our refund policy, please contact us:
Cloudoio Hosting, LLC
1234 Hosting Avenue, Suite 567
Web City, WC 12345
Email: billing@cloudoio.com
Phone: (123) 456-7890